Refund policy

Due to the nature of our products (cosmetics and hygiene items made to order), we do not accept returns or exchanges unless the product arrives damaged, defective, or incorrect.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the damage at info@dunabotanicals.com. We will arrange a replacement or refund. 

If you receive an incorrect item, please contact us within 48 hours of delivery with your order number and a photo. We will send the correct product at no additional cost. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at info@dunabotanicals.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at e-mail.