Refund policy

Due to the nature of our products — cosmetics and skincare items made to order — we are unable to accept returns or exchanges. Each product is crafted specifically for your order, which means we cannot resell returned items.

Damaged, Defective, or Incorrect Items We stand behind the quality of every product we make. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@dunabotanicals.com with your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Please inspect your order upon receipt. We are unable to accept claims submitted after 48 hours of delivery.

Sale Items & Gift Cards Sale items and gift cards are non-refundable.

Refunds Once we have reviewed your claim and approved a refund, you will be notified by email. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@dunabotanicals.com.

Questions? If you have any questions about your order or our policy, we're happy to help. Reach out to us at info@dunabotanicals.com and we'll get back to you as soon as possible.